If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab. Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. The shared mailbox will be listed at the end of the folder list. If the correct account doesn't come up as you begin typing, click Search directory button. Click on More to expand the folder list.If you want to open the shared mailbox in the folder list under your folders, follow these steps: Click Open to open the mailbox in a new tab. You will return to Open Other User’s Folder Wizard.Most people easily find the menu to open a shared mailbox in a new browser tab - click on the user photo in the upper right corner and select Open another mailbox then type the name of the mailbox you want to open. In this example, the shared mailbox is called CiraShared. Search for the desired shared mailbox that is to be opened.The Address Book/Select Name Window will open.

The Open Other User’s Folder Wizard will open. Click Open & Export > Other User’s Folder.You will be taken to the Outlook menu options. If you are using the Outlook on the web, check out Opening Shared Mailboxes in Outlook on the Web. The following instructions are for Outlook Desktop. This guide shows how manually to open a shared mailbox in Outlook using both methods. Sent and deleted items will also appear in the respective folders in the shared mailbox. Open a Shared Mailbox by Adding an Email Account to Outlook-Unlike the Open & Export method, when sending mail from the shared mailbox, Outlook will default to the shared mailbox.Furthermore, all sent and deleted items will appear in the respective folders of the main account. However, when sending mail from the shared mailbox, Outlook will always default to the main account. Open a Shared Mailbox using Open & Export-This option will allow you to view the shared mailbox.In Outlook, there are two ways to manually open a shared mailbox: If the shared mailbox still does not appear, you will have to manually open the shared mailbox. In this case, close Outlook and re-open it after a few minutes.

However, it may take Outlook a few minutes to open the mailbox. Normally, a shared mailbox will appear in the navigation panel once access is delegated. Shared mailboxes can be opened and used in Outlook. A shared mailbox allows for a group of people to send an email under an individual alias.

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